[Feature Request] Let User create a Ticket directly in Nextcloud.

[HB9HIL]

It would be awesome, if Users are able to create Tickets directly in Nextcloud.. wouldn't be?

[aandrovitsanea]

Any follow-up on this?

[HB9HIL]

nothing?... :(

[marcelklehr]

Hello @HB9HIL
I'm sorry for the delay. While there are many things that could be done to further improve this app, the app is currently maintained with limited effort. This means:

• The main functionality works for the majority of the use cases
• We will ensure that the app will continue to work like this for future releases and we will fix bugs that we classify as 'critical'
• We will not invest further development resources ourselves in advancing the app with new features
• We do review and enthusiastically welcome community PR's

We would be more than excited if you would like to collaborate with us. We will merge pull requests for new features and fixes. We also would love to welcome co-maintainers.

If there is a strong business case for any development of this app, we will consider your wishes for our roadmap. Please contact your account manager to talk about the possibilities.

[cameronbunce]

@marcelklehr wondering if there's any way I can help. I see some PR not merged because they lack reviewers.

I see a good deal of interest in Zammad because of this connection as a differentiation from other Helpdesk options. I will be exploring it myself for this reason and I was looking for this function in the integration. Do you need another tester?

[marcelklehr]

Hi Cameron, thank you for offering your help! Currently, we don't have an immediate need for testing, but we always appreciate contributions and assistance. Please feel free to keep an eye on this repository for future testing opportunities or check out other areas where your help might be valuable. Thanks again for your support!