Rt - Python interface to Request Tracker API

Python implementation of REST API described here: https://rt-wiki.bestpractical.com/wiki/REST

Note: Please note that starting with the major release of v2.0.0, this library requires a Python version >= 3.5. In case you still require a Python 2 version or one compatible with Python < 3.5, please use a version < 2.0.0 of this library.

REQUIREMENTS

This module uses following Python modules:

• requests (http://docs.python-requests.org/)

Unit-tests are implemented using: - nose (http://nose.readthedocs.org)

INSTALLATION

Install the python-rt package using:

pip install rt

LICENCE

This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registy for .CZ. Copy of the GNU General Public License is distributed along with this module.

USAGE

An example is worth a thousand words:

>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', 'user_login', 'user_pass')
>>> tracker.login()
True
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['ticket/1', 'ticket/2', 'ticket/10', 'ticket/15']
>>> tracker.create_ticket(Queue='helpdesk', \
... Subject='Coffee (important)', Text='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestors='addicted@example.com')
True
>>> tracker.reply(19, text='Do you know Starbucks?')
True
>>> tracker.logout()
True

Get the last important updates from a specific queue that have been updated recently:

>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', http_auth=HTTPBasicAuth(os.environ['rtuser'], os.environ['rtpasswd']))
>>> tracker.default_queue = "my-queue"
>>> fifteen_minutes_ago = str(datetime.datetime.now() - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>>     id = ticket['id'][7:]
>>>     history = tracker.get_short_history(id)
>>>     last_update = list(reversed([h for h in history if h[1].startswith('Correspondence added') or h[1].startswith('Comments added')]))
>>>     hid = tracker.get_history(id, last_update[0][0] if last_update else history[0][0])[0]
>>>     print("http://localhost/rt/Ticket/Display.html?id=%s" % id)
>>>     print(hid['Content'])
>>>     print("\n")

Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).

OFFICIAL SITE

Project site, issue tracking and git repository:

https://github.com/python-rt/python-rt